Description

Issuetrak is an issue tracking software designed for customer support or external help desk professionals. It enables users to set up fixed schedule submissions for issues that occur regularly, like routine inspections or maintenance requests, submit the issues via browser, email, or even customized web forms, assign and manage duties to automatic notifications that notify agents when a step is completed, associate specific assets with the change request process, and create on-screen messages to display at the top of the home page. Features include change management, customer support, complaint management, data visualization, and reporting capability.