Description

Spiceworks is a cloud-based help desk platform designed for technical vendors and sellers. It enables users to request and track ongoing projects, track devices and document actions, log into the portal with AD credentials, automatically add end users and authenticate in the portal, assign tickets to team members and respond to and close tickets, view team performance metrics with the dashboard, set up individual sites and user portals, track the devices discovered by IP scanner tool, streamline permission-level roles and ticket sharing, as well as generate sleek and custom reports on network assets. Features include active directory integration, issues tracking, ticket rule automation, help-desk team management, ticket collaboration, OVA format support, inventory application management, dashboard capability, and alert customization.