Description

LiveOps is a virtual call center solution designed for retail, healthcare, telecom, travel, hospitality industries, and the federal government. It enables users to meet seasonal or time of day spikes in demand with the pay-per-use model as well as transform the customer service call center solution into a business-builder by providing inbound and outbound call center solutions, lead generation programs, interactive voice response (IVR) service, and ongoing skill development programs. Features include omnichannel customer service, project management, technical programming and testing, talent acquisition, LiveOps certification, learning-as-a-service, nesting, and call center operations and management.