Description

RingCentral Contact Center is a multi-channel contact center platform designed for call centers. It enables users to optimize agent schedules to minimize downtime and prevent long hold times for customers, sort and manage incoming interactions from social media networks, handle large volumes of incoming emails, track, process, and control the categorization of messages received and the quality of replies sent, and aggregate reviews from Google Play and Google My Business to analyze trends. Features include skill-based routing, chatbots, campaign management, call blending, workforce optimization, and speech analysis.