Description

Calabrio Call Recording is a customer interaction monitoring and recording solution designed for digital businesses. It enables users to capture and manage compliance, search calls to prove adherence, settle disputes and mitigate risk, automatically monitor call center infrastructure, improve customer experience and agent coaching with metadata tagging, lock out cyber-attacks and meet data security regulations, as well as share contact center insights. Features include gateway recording, business rule management, monitoring and alert notification (MANA), CRM hyperlink, 256-bit AES encryption, data compression, and access management.