Description

Calabrio Quality Management is a customer experience management platform designed for contact centers. It enables users to understand the complete agent and customer experience, manage and drive measurable impact across the business, automate recording and reporting, create shorter feedback loops, design benchmarks, set goals and display peer leaderboards, meet policies and comply with regulations for data encryption and secure storage, as well as find the need to gauge performance and drive improvement. Features include data analytics, system issue monitoring, downtime management, interaction analysis, HIPAA regulation support, a dashboard, Calabrio Analytics integration, and process optimization.