Description

Serenova is a suite of contact center management solutions designed for customer experience (CX) professionals. It enables users to analyze historical and real-time data across the organization, record and analyze the customer interactions, manage both automated and live inbound and outbound communications (such as voice calls, SMS, email, chat, and mobile interactions), as well as manage a contact center workforce. Features include event-triggered automation, customer segmentation, reporting capability, video conferencing, performance management, integration with third-party applications, and data analytics. Solutions include Serenova CxEngage and Serenova WFM.