Description

SynXis Voice Agent is a call center experience management software designed for contact centers. It enables users to track the guest history, loyalty status, and preferences, elevate the call center experience for guests, perform itinerary bookings across dates, properties, multiple rooms, rates, guests, and packages, filter out unproductive calls, such as voicemail, busy signals, and disconnected numbers, determine the right time to contact leads for better contact and response rates, and control the risk of call abandonment by dialing one contact for each available agent. Features include guest profile information management, real-time reservations, web-based integration with SynXis CR, auto-population of caller information, billing management, and revenue optimization.