Description

Tethr is an AI-based conversation intelligence platform designed for customer support, sales, and marketing professionals. It enables users to correlate positive or negative movement in net promoter score (NPS) to the behaviors that underpin customer experience, identify actionable opportunities for cross-sell and upsell, pinpoint the sources of customer frustration and effort with insights, automate the redaction of both audio and transcript content, find issues with customer-facing products and services, and listen, translate, and report on the context of each call. Features include dashboards, customer interaction analysis, reporting capability, data visualization, feedback management, real-time alerts, data analytics, and team collaboration.