Description

Twilio Flex is a cloud-based programmable contact center platform designed for contact centers. It enables users to augment the existing contact center with new channels, create and manage engagement workflows, build and deploy application customization, extract inventory data, customer order history and payment, create, share and consume reports, add custom metrics and KPI monitoring, as well as access interaction data with the reporting tool. Features include Google Contact Center AI integration, WebChat support, Zendesk integration, drag-and-drop capability, performance management, and requirement analysis.