Description

Vitally is a SaaS-based customer success acceleration platform designed for IT assistance. It enables users to create, manage, and track the progress of projects; re-order tasks and milestones; design health score equations with custom metrics and weights for the segment; access the performance, measure subscription lifecycle, and keep close tabs on KPIs; identify the logged-in user and business; detect inactivity and high-potential trials automatically. Features include collaboration management, threshold management, multiple facet support, risk mitigation, workload management, and Playbooks support.