Description

Cisco Unified Contact Center Enterprise (Unified CCE) is an omnichannel customer care management solution designed for service providers, and outsourcers. It enables users to route contact, add complementary cloud-based services, render external websites and embed containerized gadgets, update call variables inline from desktops, search and retrieve an agent in the Team Performance gadget, extend outreach capabilities for marketing and collections-based campaigns, as well as share an extension with multiple devices. Features include support for PCCE, dashboard, user experience (UX) optimization, high availability, single sign-on (SSO), Webex Experience Management, and Voicea support.