Contact Center Management
Avaya Callback Assist
Contact Center Management
Installs
69
Description
Avaya Callback Assist (CBA) is a software designed for contact centers. It enables agents to manage call waiting queues, and make informed decision based on estimated wait time (EWT) and queue position. Features include recorded voice prompts, immediate callback, and scheduled callback.
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Companies Currently Using Avaya Callback Assist
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| Boeing | boeing.com | 100 N Riverside Plz | Chicago | 60606-2016 | "Above 10,000" | Manufacturing | Aerospace & Defense | "Over $1,000,000,000" | (312) 544-2000 |
| Telstra | telstra.com.au | "Level 28, 242 Exhibition St." | Melbourne | 3000 | "Above 10,000" | Telecommunications | Telephony & Wireless | "Over $1,000,000,000" | |
| Trident MEA Technologies LLC | tridentmea.com | Dubai | Unknown | Technical | Software Development & Technical Consulting | "From $1,000,000 to $9,999,999" | |||
| Virginia Commonwealth University | vcu.edu | 1015 Floyd Ave | Richmond | 23284-9000 | "Above 10,000" | Education | Training | "From $1,000,000 to $9,999,999" | (804) 828-0880 |
| Virginia Credit Union | vacu.org | 7500 Boulder View Dr | Richmond | 23225-4046 | From 500 to 999 | Finance | Banking | "From $50,000,000 to $99,999,999" | (804) 323-6800 |
Firmographics of Companies using Avaya Callback Assist
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# Employees
Revenue (USD)
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