Contact Center Management
Avaya Contact Analyzer
Contact Center Management
Installs
63
Description
Avaya Contact Analyzer is a software designed for contact centers. It enables users to analyze common customer complaints, abandon trends, and other usage patterns to optimize contact center business policies, and routing processes. Features include callers on-hold reporting, executive complaints reporting, queue wait, short duration, outbound calling, cradle-to-grave call analysis, call profiling, and ad hoc query.
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Companies Currently Using Avaya Contact Analyzer
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| The Walt Disney Company | thewaltdisneycompany.com | 500 S Buena Vista St | Burbank | 91521-0007 | "Above 10,000" | Hospitality | Lodging & Resorts | "Over $1,000,000,000" | (818) 560-1000 |
| Scotiabank | scotiabank.com | "Scotia Plaza, 44 King Street West" | Toronto | M5H 1H1 | "Above 10,000" | Finance | Banking | "Over $1,000,000,000" | (416) 866-3672 |
| Revel IT | revelit.com | 4900 Blazer Pkwy | Dublin | 43017-3305 | Unknown | Technical | Software Manufacturers | "From $10,000,000 to $49,999,999" | |
| CVS Health | cvshealth.com | 1 CVS Dr | Woonsocket | 02895-6146 | "Above 10,000" | Retail | Drug Stores & Pharmacies | "Over $1,000,000,000" | (401) 765-1500 |
| TekSynap | teksynap.com | "1760 Reston Parkway, Suite 515" | Reston | 20190 | From 50 to 199 | Technical | Software Development & Technical Consulting | "From $10,000,000 to $49,999,999" | (833) 780-5900 |
Firmographics of Companies using Avaya Contact Analyzer
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