Description

CallTrackingMetrics is a marketing attribution and communication solution designed for contact center agents and helpdesk professionals. It enables users to track online and offline marketing campaigns, generate leads from calls, texts, chats, and form submissions, monitor the number of calls taken or missed, score, analyze, and listen to the client’s phone calls, and route calls to groups of agents based on schedules, weightings, skills, or caps. Modules include CTM Softphone and Smart Routing. Features include real-time reporting, integration with CRMs, call recording, geo-routing, keyword spotting, call transcriptions, and call queues.