Description

BirdEye is an online review management solution designed for marketing professionals. It enables users to automatically sync the changes made to the business listings, collect, monitor, and analyze the customer reviews, gather feedback across the customer journey via email, websites, and SMS, track the sentiments expressed in feedback, interact with customers on the terms including text and chat, and compare sentiment for products and services against the competitors. Features include listing network management, review monitoring, webchat, online surveys, natural language processing (NLP) engine, and issue management.