Description

Freshsuccess is a customer success software designed for customer service and support professionals. It enables users to track key metrics like churn, expansion, product adoption, and customer health, identify new advocates or expansion opportunities, proactively address customer churn, automatically calculate account health based on customer behavior, support ticket trends, and NPS responses, segment customers based on the attributes, behaviors, and lifecycle stages, and build dynamic views, lists, and reports about the customers. Features include reporting capability, team management, email automation, quarterly business reviews, real-time notifications, and list builder.