Description

Deskero is a cloud-based helpdesk software designed for customer service and support professionals. It enables users to manage several different channels simultaneously, automatically transform each imported email into a ticket with specific properties, categorize, prioritize, and assign the tickets to a specific agent or company department, collect and store the content of chat conversations, plan, track, and report projects and tasks, segment and analyze the client database, and handle tasks such as password resets, profile updates, and account lockouts. Features include multi-channel support, email import, public portal, real-time reporting, chat messaging capability, and service-level management.