Description

Freshcaller is a cloud-based phone system and call center software designed for customer experience (CX) and support teams. It enables users to share one phone number across multiple users, answer incoming phone calls from any phone, analyze the health of the entire call or contact center, evaluate the performance of every individual in the phone team, automatically prevent spam calls as well as disconnect such callers from certain regions, and create custom routing rules based on inputs from third-party systems. Features include customer segmentation, reporting capability, conversational analytics, customizable dashboards, team management, and call distribution.