Description

Eleveo (formerly Zoom International) is a suite of contact center compliance and workforce optimization solutions designed for contact centers. It enables users to manage anonymized details from the data collected, archive datasets based on configurable rules and automatic categorization, handle data archival by categories to meet multiple regulatory requirements, analyze template-based review scheduling, as well as capture, measure and react to customer and agent sentiment. Solutions include call recording, quality management, workforce management, analytics, conversation explorer, and Eleveo as a Service.