Description

Genesys Outbound is an outbound call center solution designed for sales and marketing professionals. It enables users to build an outbound call center strategy across automated and agent-assisted outbound channels, filter out unproductive calls, such as voicemail, busy signals, and disconnected numbers, discover the revenue-generating possibilities around retail promotions, personalized discounts, discount vouchers, and loyalty schemes, determine the right time to contact leads for better contact and response rates, and control the risk of call abandonment by dialing one contact for each available agent. Features include predictive dialing, multisite campaign management, automatic response, sales conversions, compliance management, artificial intelligence (AI), predictive routing, and customizable reports.