Description

Genesys CIM Platform is a reporting and conversation lifecycle management platform designed for call centers. It enables users to capture, route, manage and report the activity type, analyze real-time and historical reporting of contact data, orchestrate the resources of the company, optimize customer experience, isolate issues in the lab with visual debugging, saving time and expense, and modify voice routing and Genesys Rules through parameter data values. Features include user interface (UI) customization, metaphor navigation, service delivery optimization, alarm management, solution deployment automation, and parameter management.