Description

Interactive Intelligence is a telecommunication and cloud computing solution designed for contact centers. It enables users to infer spoken requests through Natural Language Understanding (NLU), manage hierarchical menus in ta-backed journey capabilities, manage higher call volumes, accomplish pre-route for the ACD, leverage response time by offloading common and repetitive tasks, customize recommendations based on customer history and preferences, contrive third-party AI with call centre automation and predictive routing, automate routine and frequently asked questions within a conversational format, as well as optimize PCI-compliant bill payment. Features include TLS and AES-256 encryption support, defense automation capability, conversation management, campaign management, agent utilization enhancement, notification optimization, Bring Your Own Carrier (BYOC) support, and DIY administration capability.