Contact Center Management

Microsoft Dynamics 365 for Customer Service

Contact Center Management
Installs

1553

Description

Microsoft Dynamics 365 for Customer Service is a unified customer case management platform designed for customer service teams. It enables users to engage with customers on any channel or device, surface contextual customer data in real-time, automate resolution with AI-driven virtual agents, and use service as an opportunity to upsell or cross-sell. Features include intelligent case routing, agent-facing bots, real-time machine-learning driven recommendations, predictive care warnings, analytics of surveys, forums, and social listening, and customer service gaming and team competition.

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Companies Currently Using Microsoft Dynamics 365 for Customer Service

Company Name Website Address City Zip Employee Range Top Level Industry Sub Level Industry Revenue (USD) Phone
Banco Comafi comafi.com.ar Bme. Mitre 699 Buenos Aires 1036 "From 1,000 to 4,999" Finance Banking "From $200,000,000 to $499,999,999" 5.41143E+11
Ford Motor Company ford.com 1 American Rd Dearborn 48126-2701 "Above 10,000" Manufacturing Automobiles & Auto Parts "Over $1,000,000,000" (313) 322-3000
Wavetronix wavetronix.com 78 E 1700 S Provo 84606 From 200 to 499 Technical Software Development & Technical Consulting "From $10,000,000 to $49,999,999" (801) 734-7200
Control Risks controlrisks.com "600 Travis St, Ste 3200" Houston 77002-2926 "From 1,000 to 4,999" Business Services Management & Business Consulting "From $500,000,000 to $999,999,999" (713) 920-9430
Fujitsu fujitsu.com 1-5-2 Higashi-Shimbashi Tokyo 105-7123 "Above 10,000" Business Services All Other Professional and Technical Services "Over $1,000,000,000"

Firmographics of Companies using Microsoft Dynamics 365 for Customer Service

Locations
# Employees
Revenue (USD)
Industry

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