Description
Microsoft Dynamics 365 for Customer Service is a unified customer case management platform designed for customer service teams. It enables users to engage with customers on any channel or device, surface contextual customer data in real-time, automate resolution with AI-driven virtual agents, and use service as an opportunity to upsell or cross-sell. Features include intelligent case routing, agent-facing bots, real-time machine-learning driven recommendations, predictive care warnings, analytics of surveys, forums, and social listening, and customer service gaming and team competition.
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Companies Currently Using Microsoft Dynamics 365 for Customer Service
Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
---|---|---|---|---|---|---|---|---|---|
Banco Comafi | comafi.com.ar | Bme. Mitre 699 | Buenos Aires | 1036 | "From 1,000 to 4,999" | Finance | Banking | "From $200,000,000 to $499,999,999" | 5.41143E+11 |
Ford Motor Company | ford.com | 1 American Rd | Dearborn | 48126-2701 | "Above 10,000" | Manufacturing | Automobiles & Auto Parts | "Over $1,000,000,000" | (313) 322-3000 |
Wavetronix | wavetronix.com | 78 E 1700 S | Provo | 84606 | From 200 to 499 | Technical | Software Development & Technical Consulting | "From $10,000,000 to $49,999,999" | (801) 734-7200 |
Control Risks | controlrisks.com | "600 Travis St, Ste 3200" | Houston | 77002-2926 | "From 1,000 to 4,999" | Business Services | Management & Business Consulting | "From $500,000,000 to $999,999,999" | (713) 920-9430 |
Fujitsu | fujitsu.com | 1-5-2 Higashi-Shimbashi | Tokyo | 105-7123 | "Above 10,000" | Business Services | All Other Professional and Technical Services | "Over $1,000,000,000" |
Firmographics of Companies using Microsoft Dynamics 365 for Customer Service
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