Description

NICE Performance Management is an employee performance management platform designed for contact centers. It enables users to develop and manage agents with customized coaching based on actionable data, formulate insight into agent performance, filter data from team-level KPIs, maintain access permissions, segment employees within user-defined evaluation groups, monitor and manage user-defined behavioral objectives, as well as get automated alerts regarding emerging performance problems. Features include reporting customization, employee segmentation, data visualization, mobility tracking, objective management, multi-modal coaching, and automated schema management.