Description

UXPressia is a customer experience mapping tool designed for customer support teams. It enables users to create presentation-ready customer journey maps and personas with the required details, collaborate on customer journey maps with the stakeholders in real-time, visualize customers’ emotions at each step of the journey, compare different customer profiles, spot the differences between behavioral patterns and traits, incorporate customer-research findings on device and browser usage across different platforms, and track real-time analytics data on the customer journey maps. Features include experience graph, team collaboration, integrated web analytics, user persona creator, name generator, impact mapping tool, and presentation mode.