Description

Verint Desktop and Process Analytics (DPA) is a desktop event capturing and key execution point signifying platform designed for contact centers. It enables users to optimize processes to improve employee productivity and capacity, address compliance and tagging interactions for advanced analytics, tag processing points with descriptive data, conduct customer queries and analysis for decision making, as well as review work items with multi-step and multi-touch processes for quality. Features include contextual guidance management, personally identifiable information (PII) support, PCI compliance support, capacity planning, Six Sigma methodology, and outlier identification.