Description

Verint Forecasting and Scheduling is an AI-based workforce management platform designed for contact center and back-office professionals. It enables users to create forecasts and maintain a view of schedules, manage recommendations per building capacity, accommodate personal lives, leverage machine learning and predictive analytics to automate parts of the interviewing process, as well as update shift and vacation bidding based on performance. Features include attrition rate management, contact resolution management, productivity metric analysis, analytics-driven screening, and what-if scenario support.